Trezor.io/start - Troubleshooting Guide

Encountering issues with Trezor.io/start? Here are solutions to common problems.

Connection Issues

Device Not Recognized

Problem: Trezor.io/start doesn't detect your device

Solutions:

• Try a different USB cable or port
• Restart your computer
• Reinstall USB drivers from Trezor.io/start
• Restart Trezor Suite from Trezor.io/start

USB Cable Problems

Problem: Connection keeps dropping

Solutions:

• Use an official Trezor cable if possible
• Avoid USB hubs; connect directly to your computer
• Try both USB ports on your device
• Keep the cable away from electromagnetic interference

Software Issues

Trezor Suite Won't Start

Problem: Application crashes or won't launch from Trezor.io/start

Solutions:

• Uninstall and reinstall Trezor Suite
• Download fresh from official Trezor.io/start
• Check if your operating system is up to date
• Restart your computer

Slow Download at Trezor.io/start

Problem: Trezor Suite download from Trezor.io/start is slow

Solutions:

• Check your internet connection
• Clear browser cache
• Try a different browser
• Disable VPN temporarily

PIN and Recovery Issues

Forgot Your PIN

Problem: Cannot remember your PIN after Trezor.io/start setup

Solution:

• Use your recovery seed to restore your wallet
• Re-initialize your device through Trezor Suite
• This will create a new PIN

Lost Recovery Seed

Problem: Cannot find your recovery backup from Trezor.io/start

Solutions:

• Check physical locations where you may have stored it
• Contact Trezor support at Trezor.io/start
• Your funds are still secure if you have your PIN

Getting Help

If issues persist after following Trezor.io/start troubleshooting:

• Visit the official Trezor support portal
• Check community forums
• Contact Trezor support directly
• Verify you're using the official Trezor.io/start website

Always prioritize security - verify URLs are authentic before visiting Trezor.io/start.